Swedish Massage 60min

Cancellation Policy

At Haven Bodywork, I am committed to providing exceptional service to my clients while ensuring fair compensation for myself. To achieve this balance, I have established the following policy regarding last-minute cancellations and no-shows. DEFINITIONS: Last-Minute Cancellation: A cancellation made within 24 hours of the scheduled appointment time. No-Show: A client who does not arrive for their scheduled appointment without prior notice or contact. Late-Arrival: A client who arrives more than 10 minutes late for their scheduled appointment time. POLICY DETAILS: Last-Minute Cancellations 💲Fees for Last-Minute Cancellations: Clients who cancel their appointments within 24 hours of the scheduled time may be subject to a fee. The fee will be determined as follows: If the appointment is canceled within 24 hours notice but more than 12 hours in advance, a fee of 50% of the service cost may be charged. This will be determined at what time the call came in, or what time the email was received. If the appointment is canceled within 12 hours of the scheduled time or less, a fee of 100% of the service cost may be charged. 📅Rescheduling: I understand that unforeseen circumstances can arise. Therefore, I will make every effort to reschedule the canceled appointment to a more convenient time for the client, without incurring any charges. 📞Case-By-Case Waiver: My primary goal is to provide exceptional care to my clients. In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees. Please contact me to discuss your situation. No-Show 💲Fees for No-Shows: Clients who do not show up for their scheduled appointments without prior notice or contact may be subject to a fee. The fee will be determined as follows: No-shows are subject to 50 or 100% of the service cost depending on the circumstances. 📅Rescheduling: I believe in second chances. After a no-show incident, I will make every effort to reschedule the appointment to provide the client with the opportunity to receive the services they missed. This rescheduled appointment may be subject to a pre-payment of services prior to the appointment. Late-Arrivals 🌿Late arrivals may not receive the full session time allotted for the treatment service booked. 🌿Full payment will be required for the original time booked. 🌿Only the time massaged will be eligible for direct billing. The client is responsible for the remaining comp

Contact Details

• 3321 Candelaria Road Northeast, Albuquerque, NM, USA